Diagnosis and Improvement Proposals for Warehouse Management in a Service Company: A Checklist and Radar Analysis Approach

Abstract

This study evaluated warehouse management at Servicios Enterprise using a comprehensive diagnostic approach that combined a standardized checklist with radar analysis. The research identified critical deficiencies in four key areas: inventory control, safety conditions, operational efficiency, and process documentation. The results revealed a lack of formal management policies, with 78% of the items evaluated falling below industry standards. The methodology used a 5-point Likert scale to assess 50 indicators grouped into eight operational dimensions. The quantitative analysis showed that the greatest shortcomings were concentrated in inventory management (42% below standard), occupational safety (38%), and material flow (35%). A graphical representation using radar allowed these performance gaps to be visualized comparatively. The main findings highlighted that the multifunctionality of the space (combining storage and parking) generates inefficiencies that impact logistics costs by 25%. Likewise, the lack of automated systems and documented protocols accounts for 68% of physical inventory discrepancies. The study recommends urgently implementing: 1) a basic WMS system, 2) a layout redesign following lean principles, and 3) training in good warehousing practices. These interventions could improve productivity by 30%, according to projections based on industry benchmarks. The research provides a replicable model for diagnosing warehouses in SMEs in the service sector, highlighting the importance of aligning logistics operations with the business's strategic objectives.