Quality of the transportation service of the Tamazunchale – San Martín – TEC route

Abstract

The research project has the objective of promoting the resolution of problems related to the quality of public transport to the Higher Technological Institute of Tamazunchale, represented by the Tamazunchale-San Martín route. This research emphasizes identifying risk factors that generate dissatisfaction in students, with the help of surveys using google forms, questions were integrated to find out the opinion of the student community on the quality of transportation service, after that, with the purpose of time study data collection format, it was possible to know the total travel time, between stops on the route, and average times of the units to have a record that helped to reveal the organization of route schedules, with it, it was possible to study average travel times, intermittent times, lags, or anticipations in comparison to the already established times. With the simulation and the help of the ProModel software, a public transport route was carried out from the charging base to the ITST to determine adequate times for the students, training on the use and conformation of signage was provided to the students, and in order to improve working conditions and the quality of the transport service, increase the productivity and occupational health of the occupants, a signage proposal was made for the correct use of face masks within the unit, delivery of face masks to operators, signage for the correct use of drops, and a notice of updated schedules for ITST students.