Quality of Service in a Gestalt Psychotherapy Office
DOI:
https://doi.org/10.63728/riisds.v7i1.183Keywords:
Service, Quality, CustomerAbstract
The present study was carried out in a Gestalt Psychotherapy office, located in the city of Matamoros, Tamaulipas, in order to know the point of view of clients regarding their quality of service and establish the appropriate strategies to achieve their loyalty. The methodology used is documentary, descriptive and field type. To achieve a complete development of this study. Additionally, customers contributed to the data collection being accurate. To continue with the development, marketing tools were used, as well as a customer service quality survey for data collection, which were the basis for its analysis. Finally, in the conclusions section it is reflected that having a quality of service will allow increasing clients and that those that already exist continue to come to the office.
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